Refund policy

REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

A refund will only be provided if:

• There is a fault with the operational quality of a product that renders it unfit for intended use.
• The Tax Invoice relating to the purchase has been provided.

To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original packaging. You will also need the receipt or proof of purchase. We have a strict returns process to ensure all returns are received correctly and can be re-sold to other customers. Change of mind returns are also subject to handling and restocking fees and the original shipping cost being deducted from any store credit

To start a return, you can contact us at info@reducepackaging.com.au.If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@reducepackaging.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately at info@reducepackaging.com.au if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or custom printed products), or any product/s specifically cut to size at your request.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Freight and /or credit card processing charges will not be refunded.

Product issues: Sometimes things don't go to plan. Be confident we will ensure a fast resolution which can include product replacements, store credits and refunds. If you have any product issues whatsoever, please contact us for further instructions. Generally, we will request photos or a video of any issues to help provide the fastest resolution.